The password reset tool is not available outside of PPD network, you are likely not connected to the VPN.  

If you need additional assistance, please contact the IT Service Desk:  

Toll-free US: +866 724 6360 / intersite 1 772 6360

Please note that the US number is toll free for callers within the US, holding US numbers only.  

Non-toll free ROW: +44 1223 374201 / intersite 1 400 4201

All other numbers are not toll free and will be charged according to your country providers’ regulations.